Terms of Service

Last updated: July 24, 2026

This document is a public offer (a proposal to conclude an agreement) in accordance with Articles 633 and 641 of the Civil Code of Ukraine and governs the terms of provision of psychological counseling services by Oleksandra Stryzhevska (hereinafter — the "Specialist") through the website kintsugispace.org (hereinafter — the "Website").

Payment for a consultation and/or booking a consultation via the form on the Website, Calendly, or another agreed communication channel constitutes the Client's (hereinafter — the "Client") full and unconditional acceptance of the terms of this offer (acceptance).

1.1. The Specialist provides psychological counseling services.

1.2. Consultations are conducted online via video call (Zoom).

1.3. Services are intended for individuals aged 16 and older. For clients under 18 years of age, counseling is provided with the consent of a parent or legal guardian.

1.4. Consultations are not a medical service, do not involve the prescription of medication, and do not replace psychiatric care in crisis conditions.

2.1. Booking for the first consultation is made by filling out the form on the Website or by scheduling a time via Calendly — depending on whether the Client is contacting for the first time or returning.

2.2. After booking, the Client receives confirmation of the consultation time and a link to the video meeting.

2.3. The duration of one consultation is 50 minutes.

2.4. Consultations are available in Ukrainian, Russian, or English, as agreed with the Client.

2.5. The Client is responsible for ensuring a stable internet connection and a private, quiet space for the consultation.

3.1. As of the publication date of this offer, the cost of one consultation is 1700 грн / 40 USD (актуальна вартість завжди вказана на відповідній сторінці Сайту).

3.2. Payment is made by bank transfer or card, no later than 2 hours before the start of the consultation.

3.3. Payment details are provided by the Specialist after the consultation time is confirmed.

3.4. If payment is not received by the specified deadline, the booked consultation slot may be cancelled.

4.1. By the Client: if the Client needs to reschedule or cancel a consultation, they must notify the Specialist no later than 24 hours before the scheduled time.

4.2. If cancelled later than the specified deadline, or in case of a no-show without prior notice, 50% of the consultation fee is non-refundable.

4.3. By the Specialist: if the Specialist is unable to conduct the consultation at the scheduled time due to illness or force majeure, they will notify the Client in advance and offer an alternative time or a full refund.

4.4. Rescheduling for valid reasons will be considered on a case-by-case basis.

5.1. If the consultation does not take place due to the Specialist's fault, the full amount will be refunded to the Client within 24 hours.

5.2. Once a consultation has taken place in full, the fee is non-refundable.

5.3. Refunds in other cases (e.g., cancellation 24+ hours in advance) are handled in accordance with Section 4 of this offer.

6.1. The Specialist undertakes to:

• provide consultations professionally, in accordance with the ethical standards of psychotherapeutic practice;
• maintain the confidentiality of information disclosed during consultations, in accordance with the Privacy Policy;
• inform the Client of the format, duration, and cost of services before starting the work.

6.2. The Specialist has the right to:

• decline to provide a service if the Client's request falls outside the Specialist's scope of competence (for example, if it requires psychiatric intervention) — with a recommendation to consult an appropriate specialist;
• reschedule a consultation for valid reasons, provided the Client is notified in advance.

6.3. The Client undertakes to:

• provide accurate contact information when booking; ʼ
• pay for consultations in a timely manner in accordance with Section 3;
• notify the Specialist of any rescheduling/cancellation in accordance with Section 4.